Privacy Policy

Last Updated: January 14, 2026

1. Introduction

Welcome to Vip One ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights. This Privacy Policy applies to personal information that we collect through our website, mobile application ("App"), and any related services (collectively, the "Services").

Vip One is a dedicated platform providing lottery results, prediction tips, and digital ticket booking facilitation services. By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the App (such as booking tickets via WhatsApp or contacting us), or otherwise when you contact us.

A. Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the App, the choices you make, and the products and features you use. The personal information we collect may include the following:

Contact Data: We may collect your name, phone number, and email address if you choose to provide them for support or ticket booking facilitation.
Transaction Data: If you use our services to book lottery tickets, we may collect details of the transaction, such as the ticket numbers selected, the draw date, and the transaction status. Note that payment processing is often handled via third-party UPI apps or WhatsApp, and we do not store sensitive payment card details directly on our servers.
Customer Support Data: Any information you choose to provide when you contact our support team, including chat history and query details.

B. Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

Device Data: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This includes your IP address, browser type, hardware model, operating system, and unique device identifiers (IDs).
Usage Data: We collect information about how you use our App, such as the pages or screens you view, the features you click on, the time and date of your visit, and other diagnostic data.
Location Data: We may collect general location data (such as city or country level) based on your IP address to provide localized content (e.g., specific state lottery results).

3. How We Use Your Information

We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To Process Ticket Bookings: We use your phone number and selection details to facilitate the booking of lottery tickets via WhatsApp integration. This is a core function of the Vip One platform.
To Send Administrative Information to You: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To Protect Our Services: We may use your information as part of our efforts to keep our App safe and secure (for example, for fraud monitoring and prevention).
To Enforce Terms, Conditions, and Policies: We use your information to ensure compliance with our terms and to prevent prohibited or illegal activities.
To Deliver Targeted Advertising: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., data analysis, email delivery, hosting services, customer service, and marketing assistance).
WhatsApp Integration: Since our booking system relies on WhatsApp, certain data (like your phone number and message content) is processed by WhatsApp in accordance with their own privacy policy.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Cookies help us enhance your experience by remembering your preferences, logging you in automatically, and analyzing how our Services are used. You can choose to disable cookies through your browser settings, but please note that some features of the Vip One App may not function properly without them.

6. Third-Party Websites

The App may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the App. You should review the policies of such third parties and contact them directly to respond to your questions.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.

8. Retention of Data

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Minors and Children's Privacy

Vip One does not knowingly solicit data from or market to children under 18 years of age. By using the App, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. Lottery participation is strictly prohibited for individuals under the legal age in their jurisdiction.

10. Your Privacy Rights

Depending on your region, you may have certain rights regarding your personal information, including:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
Right to Deletion: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.

If you would like to exercise any of these rights, please contact us at the details provided in the "Contact Us" section.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this policy, or if you have any concerns regarding your privacy while using Vip One, you may contact us via our support channels within the App or write to us at:

Vip One Administration
Email: support@vipone.in

Disclaimer: Vip One acts as a service provider for lottery information and ticket facilitation. We adhere to all local laws and regulations. Gambling involves financial risk; please play responsibly.